Frequently Asked Questions

Candles burn best in still air. Draughts can cause a candle to smoke, soot or burn unevenly. Make sure to place them away from open windows and doors.

Looking after the wick of your candle is extremely important! Before lighting, always ensure your candle wick is trimmed to approximately 5mm.By trimming the wick it will remove any ‘clubbing’ – the build-up of carbon that can be visible at the end of a wick, prevent the candle from sooting – black marks that will form around the edge of the candle glass, ensure better scent diffusion and prevent high flames which are unsafe.

To maximize the lifespan of your candle, you will need to set the candle memory. The size of the wax pool on the first burn sets the memory for the lifetime of the candle. When you light your candle for the first time do not extinguish it until an even wax pool reaching the edge of the glass has formed. This can take between 3-4 hours. Your candle will then burn evenly all the way down. If you extinguish your candle before a complete wax pool has been formed, you may experience “tunnelling” and you will be left with a perimeter of unburned wax.

Always use a candle snuffer to extinguish the flame. Blowing out your candle is not recommended as the molten wax can splatter and the wick may continue to glow and emit smoke.

All orders are processed within 1-3 business days and delivered in 1 to 5 days pan India.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Yes, we deliver to most locations across India. Delivery time may vary slightly for remote areas, but we aim to ensure all orders are delivered within 7 working days.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Customers can also contact us for shipment status.

Please save all packaging materials and damaged goods before filing a claim.

Shipping charges for your order will be calculated and displayed at checkout.

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